Return Policy
Our commitment to your satisfaction
Important Note
Due to the nature of our products, we cannot accept returns for change of mind or incorrect selection. However, we stand behind our quality and will address any legitimate issues.
Reporting Issues
If you have an issue with your order, you must contact us within 48 hours of delivery. Issues reported after this timeframe may not be eligible for resolution.
How to Report an Issue
- 1 Email us at contact@daonexotixshop.com with your order number
- 2 Describe the issue and include clear photos if applicable
- 3 Our team will review and respond within 24 hours
Eligible Issues
- Damaged products upon arrival
- Missing items from order
- Wrong item shipped
- Quality concerns (with evidence)
Non-Eligible Issues
- Change of mind
- Incorrect selection
- Issues reported after 48 hours
- Normal product variation
Resolution Options
For approved issues, we may offer:
- Replacement product
- Store credit for future orders
- Partial or full refund (at our discretion)
Questions?
Contact our support team for any questions about our return policy.